Alorica Asserts Itself in Acquisition of West’s Agent Services
By Peter Ryan, Principal Analyst, Ovum For the second year straight, January has yielded an aggressive acquisition play in the customer relationship management (CRM) outsourcing space, this year with...
View ArticleDHL Launches Jamaica Call Center to Centralize Caribbean Services
By Narayan Ammachchi U.S. mailing services giant DHL Express has set up a call center in Jamaica’s New Kingston, as part of an effort to streamline its operations. Built at a cost of US$30 million, the...
View ArticleEverest Surprised by Strength and Size of Central America Contact Center Market
By Duncan Tucker The Central American and Caribbean contact center services market is comprised of 80,000 to 90,000 full-time employees, spread across an array of established, emerging and untapped...
View ArticleTeleperformance’s Move into Guyana will Bolster the Market but Don’t Expect...
By Duncan Tucker Global outsourcing provider Teleperformance has announced that it is opening a customer care facility in Georgetown, Guyana, to support the U.S. market. Due to become operational...
View ArticleQualfon Inaugurates Major BPO Center in Guyana
By Narayan Ammachchi BPO provider Qualfon has opened its largest campus in the Guyanese capital of Georgetown. Spread across a 10-acre plot in East Bank Demerara, the campus is expected to grow to...
View ArticleStarTek Acquires MDC Partners’ BPO Unit for $16 Million
U.S. call center firm StarTek Inc. has reached a deal with MDC Partners to acquire the latter’s … The post StarTek Acquires MDC Partners’ BPO Unit for $16 Million appeared first on Nearshore Americas:...
View ArticleTwenty-four Hours in Port au Prince, Haiti
Like many people in the Nearshore services marketplace, I have long considered Haiti to be … The post Twenty-four Hours in Port au Prince, Haiti appeared first on Nearshore Americas: Premium...
View ArticleXerox and ACT to Expand Operations, Create 2,000 New Jobs in Jamaica
Advanced Call Center Technologies and Xerox are due to significantly expand their operations in Jamaica, with the … The post Xerox and ACT to Expand Operations, Create 2,000 New Jobs in Jamaica...
View ArticleTeleperformance to Offer Dutch-Language Customer Care from Suriname
Teleperformance is preparing to launch a delivery center in Suriname’s capital Paramaribo, from which the … The post Teleperformance to Offer Dutch-Language Customer Care from Suriname appeared first...
View ArticleSandals to Build a Call Center in Grenada
Caribbean hospitality firm Sandals Resorts International has unveiled a plan to invest US$800,000 in Grenada … The post Sandals to Build a Call Center in Grenada appeared first on Nearshore Americas:...
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